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Refund Policy

Last Updated: 09/06/2023

At The Dusty Desk, we are committed to ensuring our customers' satisfaction with their purchases. If you have any concerns or need assistance, please feel free to contact us at contact@thedustydesk.com.

Refund Eligibility:

  • Digital Products: Due to the nature of digital products (e.g., eBooks, downloadable content, digital tools), we generally do not offer refunds for these items. However, if you encounter technical issues or have questions, please contact us, and we will do our best to assist you.

  • Physical Products: For physical products (e.g., merchandise, printed materials), we offer refunds or exchanges within 30 days of the purchase date, provided the item is in its original condition and packaging. Please reach out to us to initiate the return process.

 

How to Request a Refund:

To request a refund for eligible products, please follow these steps:

Contact us at contact@thedustydesk.com within the specified refund period, and provide the following information:

  • Your name

  • Order number

  • Description of the product

  • Reason for the refund request

 

Our customer support team will review your request and get back to you.

Refund Process:

If your refund request is approved, we will initiate the refund process. The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution. We will provide you with updates on the refund status throughout the process.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at contact@thedustydesk.com. We are here to assist you and ensure a positive experience with The Dusty Desk.

Policy Changes:

This refund policy is subject to change. Any updates or modifications will be posted on this page with the last updated date provided.

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